Customer Support Specialist

kualifinancial.umd.edu

College Park, Maryland, US
Base: $75,000-95,000; bonus/equity: not specified;...
Fully remote
Provide end-user application support
Respond to customer inquiries
Communicate technical information non-technically
The University of Maryland's A. James Clark School of Engineering is seeking a Customer Support Specialist who will provide technical support for their transportation analytics products. This fully remote role requires excellent communication skills and a commitment to customer service

Job Summary

  • The A. James Clark School of Engineering at the University of Maryland is dedicated to leading and transforming the engineering discipline and profession.
  • The Center for Advanced Transportation Technology (CATT) Laboratory is the industry leader for transportation information analysis, visualization, and user interface design.
  • We are looking for an engaging Customer Support Specialist to grow our customer success capability, providing ongoing technical support and engaging with developers.

Matching Summary

Match Score: 85

The University of Maryland's A. James Clark School of Engineering is seeking a Customer Support Specialist who will provide technical support for their transportation analytics products. This fully remote role requires excellent communication skills and a commitment to customer service.

Salary

Base: $75,000-95,000; Bonus/Equity: Not specified; Benefits: For more information on Regular Faculty benefits, select this link

Skills & Requirements

Must-have

  • Provide end-user application support
  • Respond to customer inquiries
  • Communicate technical information non-technically
  • Troubleshooting and analytical skills
  • Support sales efforts
  • Develop multimedia online learning materials

Nice-to-have

  • Passion for excellence and integrity
  • Thrive in a fast-paced environment
  • Advocating for features that spark delight
  • Varied perspectives build better products

Key Requirements

  • Bachelor’s degree or equivalent work experience
  • 1+ years of experience using a support ticketing system
  • 2+ years of enterprise software support experience
  • Excellent interpersonal, written, and verbal communication skills
  • Ability to cultivate positive working relationships
  • Proven ability to be detail-oriented

Work Rights

Must live in the US

Tailored Resume

Cover Letter