Head Customer Service

Absa

Not specified
Customer experience frameworks
Root cause problem analysis
Service measurement tools
Absa is seeking a Head of Customer Service to enhance customer experience across its Emerging Markets. The role focuses on designing customer service frameworks, leading service improvement initiatives, and managing a high-performing team to foster exceptional customer service

Job Summary

  • Design and create enabling frameworks for the delivery of the desired customer experience, identifying root cause problems and proposing tested solutions.
  • Drive and deliver radical improvement in customer service through dynamic service leadership in Absa Emerging markets, implementing customer strategy and GRCB-wide initiatives.
  • Oversee the activities of the team to ensure effective delivery of Customer Service, developing a high performing team by embedding formal performance development and informal coaching.

Matching Summary

Match Score: 85

Absa is seeking a Head of Customer Service to enhance customer experience across its Emerging Markets. The role focuses on designing customer service frameworks, leading service improvement initiatives, and managing a high-performing team to foster exceptional customer service.

Skills & Requirements

Must-have

  • Customer experience frameworks
  • Root cause problem analysis
  • Service measurement tools
  • Dynamic service leadership
  • Customer service initiatives
  • Process enhancement discussions

Nice-to-have

  • Inspiring leadership
  • Role modeling behaviors
  • Best practice sharing
  • Employee opinion survey participation

Key Requirements

  • Bachelor's Degrees and Advanced Diplomas
  • Business, Commerce and Management Studies

Work Rights

Not specified

Tailored Resume

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