Bilingual Customer Care Representative (spanish/english)

Acrisure

Springfield, IL, United States
Base: $17 - $18; bonus/equity: not specified; bene...
Not specified (assumed office-based)
Bilingual spanish/english communication skills
Workers' compensation claims procedures knowledge
45 wpm typing speed requirement
Acrisure is seeking a Bilingual Customer Care Representative fluent in Spanish and English for their Springfield, IL location. The role involves managing multi-state workers’ compensation claims, providing client support, and maintaining documentation. The company offers competitive compensation and a range of employee benefits

Job Summary

  • This role involves answering incoming calls and documenting claim file activities for multi-state workers' compensation claims.
  • The company offers a comprehensive benefits package including medical, dental, vision, disability insurance, and a vested 401(k) with company match.
  • Acrisure is a global fintech leader that empowers millions of businesses with customized solutions across insurance, payroll, and cybersecurity sectors.

Matching Summary

Match Score: 85

Acrisure is seeking a Bilingual Customer Care Representative fluent in Spanish and English for their Springfield, IL location. The role involves managing multi-state workers’ compensation claims, providing client support, and maintaining documentation. The company offers competitive compensation and a range of employee benefits.

Salary

Base: $17 - $18; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k) match, Paid leave

Skills & Requirements

Must-have

  • Bilingual Spanish/English communication skills
  • Workers' compensation claims procedures knowledge
  • 45 WPM typing speed requirement
  • Microsoft Office Suite familiarity
  • Strong organizational and listening skills

Nice-to-have

  • Entrepreneurial spirit and innovation mindset
  • Desire for career development in insurance
  • Ability to work with limited supervision
  • Understanding of human nature and motivation principles
  • Experience handling conflict and adversity

Key Requirements

  • High School Diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • College degree preferred
  • Must be bilingual in Spanish and English

Work Rights

Not specified

Tailored Resume

Cover Letter