Manage the Warranty Department to ensure RMA response targets are achieved while developing effective relationships with manufacturing and supply management teams
Job Summary
Manage the Warranty Department to ensure RMA response targets are achieved while developing effective relationships with manufacturing and supply management teams.
Conduct regular visits to customer production facilities to resolve recurring issues and suggest design modifications for cost reduction.
Act as a champion for warranty projects requiring engineering support and facilitate quality issue resolution using OEM problem-solving techniques.
Matching Summary
Manage the Warranty Department to ensure RMA response targets are achieved while developing effective relationships with manufacturing and supply management teams.
Skills & Requirements
Must-have
HNC/HND in mechanical engineering
8D and TOPS problem solving experience
ISO 9001 and ISO 14001 knowledge
Supplier quality metrics negotiation
RMA response target achievement
Nice-to-have
Lean manufacturing understanding
Senior level relationship building
Creative problem solving skills
Self-motivated independent worker
Cost reduction opportunity identification
Key Requirements
Minimum HNC/HND in mechanical engineering
Proven experience in similar role
Right to work in UK (no sponsorship)
Work Rights
Must have right to work in UK; no visa sponsorship provided