Hybrid Medical Assistant - Customer Service Senior Rep – Evernorth Workplace Care - Calhoun Ga
TheCignaGroup LLC
Calhoun, GA, US
**
Onsite clinical front-office support
Remote customer service excellence
Patient-facing and virtual environments
**
The Hybrid Medical Assistant - Customer Service Senior Rep position at Evernorth Workplace Care in Calhoun, GA, combines onsite clinical support with remote customer service. The ideal candidate will have both medical assistant training and customer service experience, contributing to a positive patient experience in a hybrid working environment.
**
Job Summary
This position is designed for a Medical Assistant who thrives in both patient‑facing and virtual environments.
Onsite responsibilities include serving as the first point of contact for patients, managing front desk operations, and performing administrative Medical Assistant duties.
Remote responsibilities involve providing exceptional customer service, scheduling appointments, and responding to customer inquiries of moderate to substantial complexity.
Matching Summary
Match Score: 75
**
The Hybrid Medical Assistant - Customer Service Senior Rep position at Evernorth Workplace Care in Calhoun, GA, combines onsite clinical support with remote customer service. The ideal candidate will have both medical assistant training and customer service experience, contributing to a positive patient experience in a hybrid working environment.
**
Skills & Requirements
Must-have
Onsite clinical front-office support
Remote customer service excellence
Patient-facing and virtual environments
HIPAA compliance
High-Speed internet at home
Private, quiet place to work at home
Nice-to-have
Passionate about going above and beyond
Independent worker and self-starter
Customer-centric Focus
Dynamic personality
Bilingual English/Spanish
Key Requirements
1+ year Call Center or Customer Service experience