Sr. Technical Services & Ongoing Support Specialist (tsos) - Touch Surgery Ecosystem

Medtronic UK

United States
Base: $84,800.00 - $127,200.00; bonus/equity: mip ...
Fully remote
Tier 2 technical support
Surgical video capture
Livestreaming solutions
This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts

Job Summary

  • This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.
  • The Senior Technical Services & Ongoing Support Specialist (TSOS) plays a critical role in this effort, providing Tier 2 technical support for custom OR devices, livestreaming solutions, and cloud‑connected applications.
  • Medtronic offers a competitive Salary and flexible Benefits Package.

Matching Summary

This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.

Salary

Base: $84,800.00 - $127,200.00; Bonus/Equity: MIP eligible; Benefits: Health, Dental, Vision, 401(k) match, PTO, etc.

Skills & Requirements

Must-have

  • Tier 2 technical support
  • Surgical video capture
  • Livestreaming solutions
  • Cloud-connected applications
  • Network configuration troubleshooting
  • Device log analysis

Nice-to-have

  • Engaging with hospital IT teams
  • Experience in regulated environments
  • Familiarity with AWS
  • Linux-based systems experience
  • Jira/ServiceNow experience

Key Requirements

  • Bachelor's degree with 4+ years of relevant experience
  • Advanced degree with 2+ years of relevant experience
  • B2B and end-user technical support experience
  • US work authorization required for roles below Principal level

Work Rights

Unrestricted US work authorization required for roles below Principal level

Tailored Resume

Cover Letter