Customer Service Lean Expert

AIRBUS DS GEO SA

Lisbon, Portugal
Hybrid
Profound knowledge of aos lean management
Leading value stream mapping activities
Strong analytical skills with python sql
Airbus DS GEO SA is seeking a Customer Service Lean Expert in Lisbon, Portugal, to drive operational improvements through Lean methodologies. The role involves collaborating with various stakeholders to enhance performance metrics, analyze business processes, and implement change management strategies in a hybrid work environment

Job Summary

  • You will support the drumbeat of inputs and root cause analysis of major business KPIs while defining new performance indicators.
  • The role involves leading Value Stream Mapping and Design activities across Customer Services to enable performance increase and process simplification.
  • Employees benefit from a hybrid working model, a modern office at Parque das Nacoes, and extensive learning opportunities within Airbus.

Matching Summary

Match Score: 85

Airbus DS GEO SA is seeking a Customer Service Lean Expert in Lisbon, Portugal, to drive operational improvements through Lean methodologies. The role involves collaborating with various stakeholders to enhance performance metrics, analyze business processes, and implement change management strategies in a hybrid work environment.

Skills & Requirements

Must-have

  • Profound knowledge of AOS Lean Management
  • Leading Value Stream Mapping activities
  • Strong analytical skills with Python SQL
  • Experience in cross-functional stakeholder management
  • Hands-on experience with Skywise technologies

Nice-to-have

  • Knowledge of GenAI technologies
  • 2 years of relevant experience in Skywise
  • Ability to inspire and provide purpose
  • Negotiation-level English proficiency
  • Curious and open-minded attitude

Key Requirements

  • 2 years of relevant experience in Skywise technologies (desirable)
  • Proven experience in leading lean workshops such as Kaizen and VSM
  • Advanced hands-on skills in data visualization tools

Work Rights

Not specified

Tailored Resume

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