Customer Experience Rep Ii - Full Time - Remote

Datavant

Remote
Base: $21.20 - $26.44 usd; bonus/equity: not speci...
Remote
High volume customer inquiries
Complex product-related questions
Resolve advanced issues
Datavant is seeking a Customer Experience Representative II for a remote position focused on resolving complex customer inquiries and improving service processes within the healthcare data collaboration sector. The ideal candidate will possess extensive customer service experience, particularly in high-pressure environments, and demonstrate strong communication and problem-solving skills

Job Summary

  • Datavant is the data collaboration platform trusted for healthcare, guided by our mission to make the world’s health data secure, accessible and actionable.
  • This role handles escalated or nuanced cases, contributes to process improvement, and supports the ongoing effectiveness of the customer experience function.
  • By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Matching Summary

Match Score: 85

Datavant is seeking a Customer Experience Representative II for a remote position focused on resolving complex customer inquiries and improving service processes within the healthcare data collaboration sector. The ideal candidate will possess extensive customer service experience, particularly in high-pressure environments, and demonstrate strong communication and problem-solving skills.

Salary

Base: $21.20 - $26.44 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • high volume customer inquiries
  • complex product-related questions
  • resolve advanced issues
  • cross-functional coordination
  • maintain customer accounts
  • outbound telephone and email contacts

Nice-to-have

  • positive empathetic professional attitude
  • transformative change in healthcare
  • driven and highly collaborative team
  • actionable feedback on processes

Key Requirements

  • 4 or more years of customer service experience
  • 2 or more years in a call center
  • Experience handling complex cases
  • Experience using call center phone systems
  • Strong data entry and typing skills (30+ WPM)
  • High school diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter