Associate Fix Analyst

STATE STREET

Base: $52,000 - $91,000 annual; bonus/equity: elig...
Frontline technical support delivery
Troubleshoot and resolve client issues
Ba/bs degree in technical discipline
Provide frontline technical support as part of a global team to deliver exemplary customer service to CRD's SaaS Operations clients

Job Summary

  • Provide frontline technical support as part of a global team to deliver exemplary customer service to CRD's SaaS Operations clients.
  • Coordinate with clients, internal colleagues, and vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by automation tools.
  • Employees are eligible to participate in State Street's comprehensive benefits program including retirement savings plans, insurance coverage, and paid-time off.

Matching Summary

Provide frontline technical support as part of a global team to deliver exemplary customer service to CRD's SaaS Operations clients.

Salary

Base: $52,000 - $91,000 Annual; Bonus/Equity: Eligible for annual performance-based awards; Benefits: Comprehensive program including 401K match, insurance, PTO, and EAP

Skills & Requirements

Must-have

  • Frontline technical support delivery
  • Troubleshoot and resolve client issues
  • BA/BS degree in technical discipline

Nice-to-have

  • Customer focused mindset
  • Excellent interpersonal communication skills
  • Ability to work independently

Key Requirements

  • BA/BS degree in computer science, IT, engineering, economics, math, or statistics
  • 2-5 years of progressively responsible relevant experience
  • Aptitude for technical troubleshooting in mission critical environments

Work Rights

Not specified

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