After Hours Optimiser

nbn

Rotating roster, including evenings and weekends
Real-time jeopardy management
Technician query response
Task reallocation
The After Hours Optimiser position at nbn involves coordinating field operations during non-standard business hours to ensure customer needs are met in a timely and safe manner. The role requires strong planning and communication skills, with a focus on maintaining service quality and technician safety

Job Summary

  • You will play a vital role in supporting the safe, smooth and customer centred delivery of field operations outside standard business hours.
  • You will oversee the coordination of technicians and work orders during evenings, nights and weekends, ensuring high priority appointments, regulatory commitments and critical customer needs are met with care and reliability.
  • You will support the wellbeing and safety of field technicians by conducting HSE checkpoints, managing handovers and guiding teams through potential risks such as severe weather or unplanned outages.

Matching Summary

Match Score: 85

The After Hours Optimiser position at nbn involves coordinating field operations during non-standard business hours to ensure customer needs are met in a timely and safe manner. The role requires strong planning and communication skills, with a focus on maintaining service quality and technician safety.

Skills & Requirements

Must-have

  • Real-time jeopardy management
  • Technician query response
  • Task reallocation
  • Stakeholder communication
  • HSE checkpoints
  • After-hours field operations support

Nice-to-have

  • Composed and attentive
  • Collaborative approach
  • Managing competing priorities
  • Interpreting data for decisions
  • Creating structure in dynamic situations

Key Requirements

  • Experience in planning, scheduling or dispatch
  • Full working rights in Australia

Work Rights

Full working rights required

Tailored Resume

Cover Letter