Technical Support Engineer - Portuguese Speaking

Salesforce

Dublin, Ireland
Fluency in portuguese and english
Degree or diploma in computing/stem
Ability to read java, php, python, ruby, .net, javascript, perl
The role involves owning the complete end-to-end customer support experience while providing prompt analysis of technical challenges

Job Summary

  • The role involves owning the complete end-to-end customer support experience while providing prompt analysis of technical challenges.
  • Candidates will troubleshoot complex integrations using Apex, VisualForce, and Lightning Web Components alongside standard Salesforce functionalities.
  • The position requires building and maintaining Knowledge Base Articles for both internal teams and external customers.

Matching Summary

The role involves owning the complete end-to-end customer support experience while providing prompt analysis of technical challenges.

Skills & Requirements

Must-have

  • Fluency in Portuguese and English
  • Degree or Diploma in Computing/STEM
  • Ability to read Java, PHP, Python, Ruby, .NET, JavaScript, Perl
  • Knowledge of HTML, XML, API, and database concepts
  • Experience with Salesforce technologies like Apex and Lightning Web Components

Nice-to-have

  • Previous Technical Support experience
  • Salesforce Certification or Trailhead Ranger status
  • Familiarity with Eclipse IDE and ANT
  • Understanding of multi-tenant computing architectures
  • Experience with firewalls, web servers, and proxy servers

Key Requirements

  • Degree or Diploma in Computing, Informatics, Computer Science, Information Systems, or Software Engineering
  • Fluency in Portuguese language required
  • Programming abilities in Java, PHP, Python, Ruby, .NET, JavaScript, or Perl
  • Customer-focused experience or previous customer-facing roles

Work Rights

Not specified

Tailored Resume

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