Office-flexible, with the expectation of being in-office a minimum of three (3) days per week.
9+ years customer success or saas experience
6-8 years direct slack platform experience
Slack certified admin certification
Salesforce is seeking a Customer Success Manager - Director for Slack, responsible for driving customer success and aligning Slack's capabilities with clients' business objectives. The ideal candidate should have extensive experience in customer success, particularly in technology or consumer services, and a strong understanding of Slack's platform
Job Summary
The CSM Director serves as a strategic value partner for Slack's most complex customers under the Signature Success Plan.
Candidates must leverage AI agents to automate routine tasks, monitor sentiment, and drive customer adoption strategies.
The role requires a minimum of three days per week in-office attendance with a flexible work arrangement.
Matching Summary
Match Score: 85
Salesforce is seeking a Customer Success Manager - Director for Slack, responsible for driving customer success and aligning Slack's capabilities with clients' business objectives. The ideal candidate should have extensive experience in customer success, particularly in technology or consumer services, and a strong understanding of Slack's platform.
Salary
Base: $171,200 - $273,000 annually; High-cost locations (CA/NY): $205,800 - $298,400; Includes bonus, equity, and benefits