Customer Service Representative, Sample Order Fulfilment

IFF

Manila, Philippines
Hybrid
Manage end-to-end sample order processing
Accurate data entry in sap/erp
Communicate with sales and requestors
IFF is seeking a Customer Service Representative for Sample Order Fulfilment in Manila, Philippines, to manage customer sample orders and enhance customer experiences. The role requires strong communication skills and familiarity with SAP/ERP systems, and it offers a hybrid work environment

Job Summary

  • IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, delivering sustainable innovations.
  • Manage end-to-end processing of customer sample orders, ensuring on-time dispatch and resolving discrepancies.
  • IFF offers a professional onboarding process, career development, and learning opportunities in an inclusive workplace.

Matching Summary

Match Score: 85

IFF is seeking a Customer Service Representative for Sample Order Fulfilment in Manila, Philippines, to manage customer sample orders and enhance customer experiences. The role requires strong communication skills and familiarity with SAP/ERP systems, and it offers a hybrid work environment.

Skills & Requirements

Must-have

  • Manage end-to-end sample order processing
  • Accurate data entry in SAP/ERP
  • Communicate with Sales and requestors
  • Coordinate with Planning and Logistics
  • Monitor order progress and address delays
  • Resolve order discrepancies and issues
  • Maintain accurate records and compliance

Nice-to-have

  • Solutions-driven and thrives under pressure
  • Independent, team player, collaborative
  • Cross-cultural awareness
  • Proficiency in local languages

Key Requirements

  • Bachelor’s degree in any discipline
  • 1–3 years of experience
  • Hands-on experience with SAP and/or SFDC
  • Business-level English communication skills
  • Proficiency in Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter