The Director of Service Delivery is responsible for ensuring the reliability, quality, and operational excellence of enterprise platforms that support associates at scale
Job Summary
The Director of Service Delivery is responsible for ensuring the reliability, quality, and operational excellence of enterprise platforms that support associates at scale.
This role moves service delivery beyond reactive support into a data-driven, automation-first, reliability function, focused on reducing friction, preventing incidents, and improving confidence in platform and application delivery.
Walmart offers competitive pay, performance-based bonus awards, and benefits including medical, vision, dental, 401(k) match, stock purchase plan, and paid parental leave.
Matching Summary
The Director of Service Delivery is responsible for ensuring the reliability, quality, and operational excellence of enterprise platforms that support associates at scale.
Salary
Base: $130,000.00 - $260,000.00; Bonus/Equity: annual or quarterly performance bonuses; Benefits: 401(k) match, stock purchase plan, paid parental leave, PTO, multiple health plans, and much more
Skills & Requirements
Must-have
holistic service delivery strategy
application delivery and device management
data-driven automation-first reliability
incident response and management
service health metrics and SLOs
endpoint management and telemetry
Nice-to-have
transformative mindset
strategic vendor management
strong executive presence
people-led tech-empowered culture
Key Requirements
10+ years leading large-scale service delivery or reliability engineering teams
Mastery of operational excellence, ITSM, incident management, change governance
6 years' experience in software engineering or related area OR 8 years' experience in software engineering or related area