Not specified; not specified; hybrid work, 17.5% l...
On-site
Crm campaign execution and optimization
Microsoft dynamics platform experience
Responsible wagering compliance knowledge
Racing and Wagering WA is seeking a Customer Retention Specialist to enhance customer engagement and retention strategies within a regulated environment. The role involves designing targeted campaigns, managing communications through CRM platforms like Microsoft Dynamics, and ensuring compliance with responsible wagering principles
Job Summary
The role supports the broader customer lifecycle and retention strategy through targeted campaigns and disciplined data management.
Candidates must ensure all CRM activity complies with brand standards, Responsible Wagering obligations, and regulatory requirements.
Benefits include hybrid work arrangements, a 17.5% annual leave loading, and a personal learning and development budget.
Matching Summary
Match Score: 85
Racing and Wagering WA is seeking a Customer Retention Specialist to enhance customer engagement and retention strategies within a regulated environment. The role involves designing targeted campaigns, managing communications through CRM platforms like Microsoft Dynamics, and ensuring compliance with responsible wagering principles.
Salary
Not specified; Not specified; Hybrid work, 17.5% leave loading, L&D budget, wellness initiatives
Skills & Requirements
Must-have
CRM campaign execution and optimization
Microsoft Dynamics platform experience
Responsible Wagering compliance knowledge
Customer segmentation strategy development
EDM and SMS content creation
Nice-to-have
Experience in regulated wagering industries
Collaborative team player mindset
Continuous improvement focus
Strong stakeholder management skills
Key Requirements
Australian Working Rights required
No visa sponsorship available
Pre-employment screening including police clearance