Manager - Service Operations

Otis

Gurgaon, India
Not specified
Conceptualize maintenance systems
Reduce callbacks and annualized hours
Implement safety policies at all levels
Otis is seeking a Service Operations Manager in Gurgaon, India, responsible for overseeing service functions, ensuring safety, and fostering customer relationships. The ideal candidate should have 10-15 years of relevant experience in mechanical, electrical, or electronics engineering

Job Summary

  • The Area Manager has overall responsibility for running the Service Function of an area within Otis.
  • The role requires conceptualizing methods to reduce callbacks, annualized hours per unit, and ensuring strict adherence to safety policies.
  • Otis is a global industry leader employing 72,000 people committed to prioritizing Safety, Ethics, and Quality.

Matching Summary

Match Score: 85

Otis is seeking a Service Operations Manager in Gurgaon, India, responsible for overseeing service functions, ensuring safety, and fostering customer relationships. The ideal candidate should have 10-15 years of relevant experience in mechanical, electrical, or electronics engineering.

Skills & Requirements

Must-have

  • Conceptualize maintenance systems
  • Reduce callbacks and annualized hours
  • Implement safety policies at all levels
  • Manage service and sales teams
  • Conduct fatality prevention audits

Nice-to-have

  • Develop rapport with customers
  • Employee recognition and appreciation
  • Participate in toolbox talks
  • Lead ACE initiatives
  • Create safety awareness among staff

Key Requirements

  • B.Tech / B.E. Mechanical/Electrical/Electronics
  • 10 to 15 years relevant experience
  • Experience managing service operations teams

Work Rights

Not specified

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