Scaled Customer Success Manager - Apac

AUTODESK CONSTRUCTION CLOUD

Kuala Lumpur, Malaysia
Customer success management
Team leadership and mentoring
Customer satisfaction and retention
The Manager, Scaled Customer Success will play a pivotal role in ensuring our customers achieve their desired outcomes while utilizing our products and services

Job Summary

  • The Manager, Scaled Customer Success will play a pivotal role in ensuring our customers achieve their desired outcomes while utilizing our products and services.
  • This position requires a strategic leader who can mentor and guide a team of Customer Success Advisors in ASEAN & ANZ, driving customer satisfaction, growth and retention through best practices and continuous improvement.
  • Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

Matching Summary

The Manager, Scaled Customer Success will play a pivotal role in ensuring our customers achieve their desired outcomes while utilizing our products and services.

Skills & Requirements

Must-have

  • Customer Success Management
  • Team Leadership and Mentoring
  • Customer Satisfaction and Retention
  • Data-driven Customer Engagement
  • Cross-functional Collaboration

Nice-to-have

  • Proactive Initiative
  • Innovation and Efficiency
  • Advocacy for Scaled CS

Key Requirements

  • 12+ years experience
  • 5+ years people management
  • Coaching and mentorship skills
  • Change management expertise
  • Customer success strategies

Work Rights

Not specified

Tailored Resume

Cover Letter