Online Customer Journey Governance Lead Specialist
SNAITECH SPA
Multiple Locations
On-site
Coordinate strategic initiatives across online platforms
Ensure project alignment with business objectives
Act as key governance point between stakeholders and central structures
Snaitech SPA is seeking an Online Customer Journey Governance Lead Specialist to enhance their omnichannel customer experience through effective project management and stakeholder communication. The role involves overseeing strategic initiatives across online platforms while ensuring alignment with business objectives
Job Summary
As Online Customer Journey Governance Lead Specialist, you will be responsible for coordinating and overseeing the execution of strategic initiatives across the brand’s online platforms and front-end technologies.
You will ensure that projects are properly defined, tracked, and aligned with business objectives, while acting as the key point of governance between business stakeholders and central structures (Product and Operations).
Flutter, the world’s largest online sports betting and iGaming group, offers a dynamic environment with opportunities for learning, growth, and cross-country collaboration.
Matching Summary
Match Score: 85
Snaitech SPA is seeking an Online Customer Journey Governance Lead Specialist to enhance their omnichannel customer experience through effective project management and stakeholder communication. The role involves overseeing strategic initiatives across online platforms while ensuring alignment with business objectives.
Skills & Requirements
Must-have
Coordinate strategic initiatives across online platforms
Ensure project alignment with business objectives
Act as key governance point between stakeholders and central structures
Validate User Requirements and Functional Analysis
Support initiative launches and KPI validation
Nice-to-have
Strong customer-listening program
Continuous improvement mindset
Inclusive work culture
Key Requirements
5+ years of experience in project management, customer journey management, or online platform governance
Experience in defining user requirements, functional analysis, and UAT processes
Proven ability to coordinate cross-functional initiatives
Bachelor’s degree in business administration, Engineering, IT, or a related field