Idc Clerk

Intelcom Group

Quebec, Canada
Technical support for idc portal
Manage support mailbox and tickets
Customer service experience
Intelcom | Dragonfly is Canada’s leader in last-mile logistics with operations across three continents and more than 100 sorting stations

Job Summary

  • Intelcom | Dragonfly is Canada’s leader in last-mile logistics with operations across three continents and more than 100 sorting stations.
  • The role involves assisting Independent Delivery Contractors and the operations team by resolving technical issues and managing support communications.
  • Employees enjoy benefits such as an on-site gym with a personal trainer, employer-provided lunch, comprehensive group insurance, and a Group RRSP plan.

Matching Summary

Intelcom | Dragonfly is Canada’s leader in last-mile logistics with operations across three continents and more than 100 sorting stations.

Skills & Requirements

Must-have

  • Technical support for IDC portal
  • Manage support mailbox and tickets
  • Customer service experience
  • Use of personal computers and software
  • Troubleshoot technical issues
  • Communication with pan-Canadian stakeholders

Nice-to-have

  • Positive and enthusiastic attitude
  • Strong people skills
  • Ability to learn new systems quickly
  • Organizational and problem solving skills
  • Service-oriented mentality

Key Requirements

  • High school diploma or GED minimum
  • Prior related support experience preferred
  • Must be available 40 hours/week
  • 1 year contract

Work Rights

Not specified

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