Digital Customer Success Program Manager

Workday

Atlanta, GA, USA
Base: $95,200 - $142,800 usd (atlanta); base: $90,...
Fully remote with flexible in-office opportunities (50% time spent in the office or field per quarter).
5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
Workday is seeking a Digital Customer Success Program Manager to enhance its customer success programs globally. The role emphasizes cross-functional collaboration and innovation, focusing on digital customer journeys and AI-driven improvements

Job Summary

  • The role involves shaping how Workday scales its customer success programs globally by owning digital initiatives from tooling to AI-driven journeys.
  • Candidates will facilitate the Digital CS Council to prioritize backlogs, manage global technology rollouts, and ensure a unified 'One Workday' experience across 12 organizations.
  • Workday offers a flexible work model requiring at least 50% time in-office or with customers, along with competitive compensation including base salary, bonuses, and stock grants.

Matching Summary

Match Score: 85

Workday is seeking a Digital Customer Success Program Manager to enhance its customer success programs globally. The role emphasizes cross-functional collaboration and innovation, focusing on digital customer journeys and AI-driven improvements.

Salary

Base: $95,200 - $142,800 USD (Atlanta); Base: $90,500 - $160,700 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer success operations expertise
  • Cross-functional coordination skills
  • Roadmap and delivery planning
  • Digital customer engagement design

Nice-to-have

  • Gainsight and Planhat platform knowledge
  • AI-powered productivity improvements
  • Design thinking application
  • Enterprise software industry background
  • PMP or Agile certification preferred

Key Requirements

  • 5+ years of experience in program management
  • Experience translating business needs into roadmaps
  • Project Management Certification preferred (PMP, Agile, SAFe)

Work Rights

Not specified

Tailored Resume

Cover Letter