Product Manager - Stelo Support Platforms

Dexcom Inc

Base: $122,500.00 - $204,100.00; bonus/equity: not...
Hybrid
8-12 years of product management experience
Conversational ux and digital self-help tools expertise
Nlu/nlp tuning for chat and ivr systems
The role involves owning the technical ecosystem that powers Stelo's global customer service organization and defining a product vision for an omnichannel support experience

Job Summary

  • The role involves owning the technical ecosystem that powers Stelo's global customer service organization and defining a product vision for an omnichannel support experience.
  • Candidates must drive the design and management of AI-powered conversational experiences while ensuring all content aligns with strict regulatory and complaint-handling requirements.
  • The company offers a front-row seat to life-changing CGM technology, comprehensive benefits, and growth opportunities within a global consumer health technology leader.

Matching Summary

The role involves owning the technical ecosystem that powers Stelo's global customer service organization and defining a product vision for an omnichannel support experience.

Salary

Base: $122,500.00 - $204,100.00; Bonus/Equity: Not specified; Benefits: Full and comprehensive benefits program included

Skills & Requirements

Must-have

  • 8-12 years of product management experience
  • Conversational UX and digital self-help tools expertise
  • NLU/NLP tuning for chat and IVR systems
  • Experience with Salesforce Service Cloud or similar CRM
  • Knowledge of regulatory compliance in healthcare
  • Agile product development and lifecycle management

Nice-to-have

  • Familiarity with Voiceflow and Google Dialogflow CX
  • Experience with Veeva PromoMats MLR review process
  • Ability to craft natural brand-aligned dialogues
  • Resilient problem solver in fast-paced environments
  • Strong stakeholder management and collaboration skills

Key Requirements

  • Bachelor's degree required
  • Minimum 8-12 years of related experience
  • Graduate degree desirable with 4 years experience

Work Rights

Not specified

Tailored Resume

Cover Letter