Senior Executive, Customer Experience

Prudential Assurance UK

Kuala Lumpur, Malaysia
Customer satisfaction enhancement
Professional outbound calls
Issue resolution through follow-ups
Prudential’s purpose is to be partners for every life and protectors for every future

Job Summary

  • Prudential’s purpose is to be partners for every life and protectors for every future.
  • The Senior Customer Experience Executive is dedicated to enhancing customer satisfaction.
  • This role contributes to continuous improvement in PACS customer experience.

Matching Summary

Prudential’s purpose is to be partners for every life and protectors for every future.

Skills & Requirements

Must-have

  • Customer satisfaction enhancement
  • Professional outbound calls
  • Issue resolution through follow-ups

Nice-to-have

  • Empathy in customer interactions
  • Collaboration with internal teams
  • Attention to detail

Key Requirements

  • Experience in customer service
  • Ability to analyze customer feedback
  • Proficiency in Excel

Work Rights

Not specified

Tailored Resume

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