Deskside Support Manager

Leidos

Washington, DC, United States
Base: $100,000 to $110,000; bonus/equity: not spec...
Fully remote
Deskside support manager role
Servicenow ticketing system experience
Lead team of 10-15 technicians
Leidos is seeking a Deskside Support Manager to oversee IT services for the Department of Justice, ensuring high-quality support and efficient operations. The role requires strong leadership in managing a team of technicians while coordinating efforts between onsite and offsite operations

Job Summary

  • The Deskside Support Manager will lead a team of 10-15 technicians to deliver high-quality IT services to the Department of Justice.
  • This role requires daily interaction with Federal customers, including political appointees, to ensure seamless service delivery and satisfaction.
  • The position involves managing ServiceNow workflows, ensuring SLA compliance, and spearheading knowledge base creation for troubleshooting procedures.

Matching Summary

Match Score: 85

Leidos is seeking a Deskside Support Manager to oversee IT services for the Department of Justice, ensuring high-quality support and efficient operations. The role requires strong leadership in managing a team of technicians while coordinating efforts between onsite and offsite operations.

Salary

Base: $100,000 to $110,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Deskside Support Manager role
  • ServiceNow ticketing system experience
  • Lead team of 10-15 technicians
  • Federal customer interface skills
  • Tier-2 and Tier-3 support management

Nice-to-have

  • Department of Justice experience
  • Litigation support background
  • ITIL certification preferred
  • Customer-first attitude required
  • Disruptive innovation mindset

Key Requirements

  • Bachelor's degree or Master's with relevant experience
  • 5+ years of prior relevant experience
  • Prior leadership experience required
  • Ability to obtain public trust security clearance
  • Must be a U.S. Citizen

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter