Client Technical Support Supervisor (additional Languages Preferred)
Interactive Brokers
London, United Kingdom
On-site
Troubleshooting trading platforms
Client communication and escalation
Process improvement strategies
Lead, mentor, and guide a team of Technical Assistance Client Support Representatives, fostering a positive and collaborative team environment
Job Summary
Lead, mentor, and guide a team of Technical Assistance Client Support Representatives, fostering a positive and collaborative team environment.
Oversee the troubleshooting and resolution of complex technical issues related to trading platforms, account setup and software functionalities.
Identify areas for process improvement within the technical support workflow, proposing and implementing strategies to enhance efficiency and effectiveness.
Matching Summary
Lead, mentor, and guide a team of Technical Assistance Client Support Representatives, fostering a positive and collaborative team environment.
Skills & Requirements
Must-have
troubleshooting trading platforms
client communication and escalation
process improvement strategies
performance metrics analysis
documentation of client interactions
Nice-to-have
motivating communicator
passion for solving technical problems
adaptable to evolving technical environment
initiative to learn new skills
Key Requirements
Bachelor’s degree preferred in STEM fields, IT certification, or 5+ years equivalent experience
3+ years in a client-facing support role
5+ years of experience with Windows, Macs, software and connectivity support
Previous supervisory, team lead, or technical lead experience