Operations Analyst - Ach Cca Investigations

Bank of America Merrill Lynch

In-office with some flexibility based on role-specific considerations.
2 years experience in ach payments operations
Strong attention to detail for case resolution
Experience with microsoft office suite
Bank of America Merrill Lynch is seeking an Operations Analyst for their Customer Claim Assistance team, responsible for investigating and resolving customer claim cases related to ACH payments. The role requires strong analytical skills, attention to detail, and the ability to meet strict deadlines while working in a collaborative and inclusive environment

Job Summary

  • This role is responsible for investigating customer claim cases and ensuring timely, accurate resolutions within strict regulatory deadlines.
  • The position supports the Global Payment Operations organization by delivering global wire transfers and ACH payments for internal and external clients.
  • Bank of America offers an inclusive workplace culture focused on Responsible Growth, professional development, and employee wellness.

Matching Summary

Match Score: 85

Bank of America Merrill Lynch is seeking an Operations Analyst for their Customer Claim Assistance team, responsible for investigating and resolving customer claim cases related to ACH payments. The role requires strong analytical skills, attention to detail, and the ability to meet strict deadlines while working in a collaborative and inclusive environment.

Skills & Requirements

Must-have

  • 2 years experience in ACH payments operations
  • Strong attention to detail for case resolution
  • Experience with Microsoft Office Suite

Nice-to-have

  • Knowledge of Lean Six Sigma process improvement
  • Familiarity with NACHA regulations
  • Experience implementing automation solutions

Key Requirements

  • Minimum 2 years experience in financial operations
  • Risk and resolve experience required
  • Ability to work overtime when needed

Work Rights

Not specified

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