The UC Incident Manager is the primary lead for restoring critical services during major outages and high-priority service interruptions
Job Summary
The UC Incident Manager is the primary lead for restoring critical services during major outages and high-priority service interruptions.
You are responsible for the end-to-end management of the incident lifecycle, ensuring that high-value enterprise accounts receive rapid restoration, transparent communication, and comprehensive post-incident analysis.
Employees at all levels are expected to understand our Operating Principles; make them the guidelines for how you do your job.
Matching Summary
The UC Incident Manager is the primary lead for restoring critical services during major outages and high-priority service interruptions.
Skills & Requirements
Must-have
Lead technical bridge for P1/P2 incidents
Real-time reporting to senior leadership
End-to-end incident lifecycle management
ITIL-based incident management frameworks
Proficiency in Jira or similar ticketing systems
Nice-to-have
Passion for teamwork and innovation
Customer-centric approach
Drive results and growth
Support a culture of inclusion
Key Requirements
1 to 3 years of direct experience in Incident Management
Strong background in technical support, UCaaS/Network troubleshooting
Excellent command of the English language
Proven track record in Client Relationship Management