Call Centre Staff - The Rec Room Roundhouse

cineplexentertainment.ca

Base: $18.85cad; bonus/equity: not specified; bene...
Handling guest inquiries
Supporting reservation system
Assisting with groups and events coordination
The Call Centre Staff will work with the Rec Room management team, and venue operations, handling guest inquiries, supporting the reservations system, and assisting with Groups and Events coordination

Job Summary

  • The Call Centre Staff will work with the Rec Room management team, and venue operations, handling guest inquiries, supporting the reservations system, and assisting with Groups and Events coordination.
  • Responsibilities include acting as a liaison, managing bookings, routing calls and emails, and supporting the Open Table reservation system.
  • Employees enjoy tuition assistance, an employee assistance program, flexible hours, and discounted food and beverages on shift.

Matching Summary

The Call Centre Staff will work with the Rec Room management team, and venue operations, handling guest inquiries, supporting the reservations system, and assisting with Groups and Events coordination.

Salary

Base: $18.85CAD; Bonus/Equity: Not specified; Benefits: Tuition Assistance; Employee Assistance Program; Flexible Hours; Discounted Food and Beverages on Shift; Opportunities to grow

Skills & Requirements

Must-have

  • handling guest inquiries
  • supporting reservation system
  • assisting with Groups and Events coordination
  • managing day to day booking
  • receiving and routing customer questions
  • reviewing and replying to emails

Nice-to-have

  • committed to a team approach
  • foster strong client relationships
  • sense of urgency and initiative

Key Requirements

  • High school diploma or GED
  • Provincially applicable sell, sale, and handling of alcohol certificate
  • Experience in Customer Service
  • Ability to work under pressure
  • Meet tight deadlines

Work Rights

Not specified

Tailored Resume

Cover Letter