Product Manager - Customer Support Experience Voice

Bankwest

Perth, Western Australia, Australia
On-site
Contact centre technologies
Leveraging ai and gen ai
Strong analytical skills
You will be reporting into the Senior Product Owner within the crew, you will support squads within the crew to identify, develop and refine customer support experiences that will deliver sustainable benefits whilst improving customer satisfaction

Job Summary

  • You will be reporting into the Senior Product Owner within the crew, you will support squads within the crew to identify, develop and refine customer support experiences that will deliver sustainable benefits whilst improving customer satisfaction.
  • Ensure we are driving digital first, cost reduction and improved customer outcomes.
  • Support delivery on our strategy to deliver an Omnichannel customer and colleague experience for voice and chat.

Matching Summary

You will be reporting into the Senior Product Owner within the crew, you will support squads within the crew to identify, develop and refine customer support experiences that will deliver sustainable benefits whilst improving customer satisfaction.

Skills & Requirements

Must-have

  • contact centre technologies
  • leveraging AI and Gen AI
  • strong analytical skills
  • stakeholder management skills
  • Agile methodology experience

Nice-to-have

  • inclusive team culture
  • collaboration and innovation
  • digital first approach
  • omnichannel customer experience

Key Requirements

  • Experience with contact centre technologies
  • Experience with leveraging AI and Gen AI
  • Strong analytical skills
  • Strong stakeholder management skills
  • Understanding of product implementation impacts
  • Delivery experience across Agile methodology

Work Rights

Not specified

Tailored Resume

Cover Letter