Lead Customer Service Representative

Destination Pet LLC

Base: $15.00ph doe; bonus/equity: tips included; b...
1+ year in customer service role
High school diploma or equivalent
Ability to lift 40 lbs regularly
The role involves leading a team of customer service representatives while setting the gold standard for guest interactions at a luxury pet resort

Job Summary

  • The role involves leading a team of customer service representatives while setting the gold standard for guest interactions at a luxury pet resort.
  • Employees must be physically capable of standing, walking, climbing stairs, and lifting up to 40 pounds including pet crates and food bags.
  • The company offers full-time benefits including medical, dental, vision, mental health, life insurance, disability coverage, and a 401K match.

Matching Summary

The role involves leading a team of customer service representatives while setting the gold standard for guest interactions at a luxury pet resort.

Salary

Base: $15.00/hour DOE; Bonus/Equity: Tips included; Benefits: Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, PTO, Discounted Pet Insurance

Skills & Requirements

Must-have

  • 1+ year in customer service role
  • High school diploma or equivalent
  • Ability to lift 40 lbs regularly
  • Availability on evenings weekends holidays
  • Experience training new employees

Nice-to-have

  • Natural leadership presence
  • Patience under pressure
  • Passion for pets and animals
  • Retail or hospitality background
  • Team-oriented collaborative spirit

Key Requirements

  • High school diploma or equivalent required
  • 1+ year in customer service role required
  • Must be available for evenings weekends and holidays

Work Rights

Not specified

Tailored Resume

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