Support Analyst

Howden

United Kingdom
Hybrid
Minimum 3 years acturis experience
At least 2 years insurance customer-facing experience
Strong understanding of insurance operations
Howden is seeking a Support Analyst with at least three years of experience in Acturis and two years in insurance customer-facing roles. The position involves managing helpdesk support, user training, and system improvements while promoting a collaborative and inclusive company culture

Job Summary

  • Howden is a global insurance group seeking an experienced Support Analyst to join the Acturis Support team.
  • The role involves managing the internal helpdesk, providing user training, and ensuring continuous improvement across the Acturis platform.
  • Employees stay at Howden for its unique culture that values work-life balance, career progression, and sustainability.

Matching Summary

Match Score: 85

Howden is seeking a Support Analyst with at least three years of experience in Acturis and two years in insurance customer-facing roles. The position involves managing helpdesk support, user training, and system improvements while promoting a collaborative and inclusive company culture.

Skills & Requirements

Must-have

  • Minimum 3 years Acturis experience
  • At least 2 years insurance customer-facing experience
  • Strong understanding of insurance operations
  • Ability to meet SLA requirements

Nice-to-have

  • Experience in application support role
  • Knowledge of other insurance systems
  • Understanding of regulatory requirements
  • Familiarity with Howden's operational landscape

Key Requirements

  • GCSEs including English and Mathematics
  • Full UK driving licence
  • Willingness to travel occasionally

Work Rights

Not specified

Tailored Resume

Cover Letter