Support Engineer

Chalkinc

Japan, Japan
Base: not specified; bonus/equity: generous salary...
On-site
Technical support expertise
Python and sql proficiency
Troubleshooting and problem-solving skills
Chalkinc is seeking a Support Engineer to provide front-line technical support for their machine learning platform, ensuring exceptional customer experiences. The ideal candidate should possess a technical background, proficiency in Python and SQL, and strong troubleshooting skills

Job Summary

  • Provide front-line technical support to Chalk customers, diagnosing and resolving technical issues promptly.
  • Develop deep product knowledge to help customers maximize value from Chalk.
  • Identify opportunities to enhance product reliability, usability, and customer satisfaction.

Matching Summary

Match Score: 85

Chalkinc is seeking a Support Engineer to provide front-line technical support for their machine learning platform, ensuring exceptional customer experiences. The ideal candidate should possess a technical background, proficiency in Python and SQL, and strong troubleshooting skills.

Salary

Base: Not specified; Bonus/Equity: generous salary + equity package; Benefits: competitive benefits

Skills & Requirements

Must-have

  • Technical support expertise
  • Python and SQL proficiency
  • Troubleshooting and problem-solving skills
  • Customer-facing technical roles

Nice-to-have

  • ML/data infrastructure experience
  • Machine Learning operations understanding
  • Startup environment experience

Key Requirements

  • Technical background
  • Bachelor's degree in Computer Science or equivalent
  • Proficiency in Python
  • Proficiency in SQL

Work Rights

Not specified

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