$142,600 - $219,400 usd/annually; not specified; h...
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Ai-enabled operations strategy
Self-service capabilities
Observability and event management architecture
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Zayo is seeking a Director of AI Operations to lead the automation and self-service initiatives within its IT Operations. The ideal candidate will have extensive experience in IT operations and AI applications, with a strong focus on improving service efficiency and customer experience.
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Job Summary
Lead Operational Automation and Self-Service Enablement across IT using AI to automate triage and remediation, expand self-service, and reduce ServiceDesk dependency.
Define and execute an AI-enabled operations strategy (AIOps/GenAI) that reduces ServiceDesk dependency through ticket deflection, automated triage, and self-healing workflows.
Provide managerial and technical leadership to operations engineering, SRE, and automation teams responsible for 24x7 service reliability.
Matching Summary
Match Score: 75
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Zayo is seeking a Director of AI Operations to lead the automation and self-service initiatives within its IT Operations. The ideal candidate will have extensive experience in IT operations and AI applications, with a strong focus on improving service efficiency and customer experience.
**
Salary
$142,600 - $219,400 USD/annually; Not specified; Health, Dental & Vision Insurance, 401(k), Paid Time Off
Skills & Requirements
Must-have
AI-enabled operations strategy
self-service capabilities
observability and event management architecture
standardize runbooks and playbooks
Generative AI/LLMs in operations
Nice-to-have
automation-first mindset
collaboration with enterprise teams
emerging solutions evaluation
Key Requirements
Bachelor’s degree or 14 years of related experience
10 years of IT Operations/Service Delivery/SRE experience
6 years of managerial experience
Experience implementing automation and self-service
Experience with ITSM tools and processes
Experience with Generative AI/LLMs in operations
Experience in high-pressure production environment with SLAs/SLOs