Senior/telephone Services Ambassador/supervisor (5-day Work Week) At Hotel / Catering / Club

Me2Works

On-site
Provide courteous service to guests
Respond promptly to guest complaints
Answer calls within 3 rings
Provide courteous service to guests and respond promptly and tactfully to guests’ complaints, requests and inquiries

Job Summary

  • Provide courteous service to guests and respond promptly and tactfully to guests’ complaints, requests and inquiries.
  • Ensure that telephone calls answer within 3 rings with proper telephone etiquette.
  • Benefits include a 5-day work week, staff meal, dental & medical insurance, and a discretionary bonus.

Matching Summary

Provide courteous service to guests and respond promptly and tactfully to guests’ complaints, requests and inquiries.

Skills & Requirements

Must-have

  • Provide courteous service to guests
  • Respond promptly to guest complaints
  • Answer calls within 3 rings
  • Handle calls with courtesy and efficiency
  • Familiar with hotel facilities and operations
  • Ensure guest privacy is respected

Nice-to-have

  • Cheerful tone of voice
  • Positive attitude
  • Can work under pressure

Key Requirements

  • Certificate in hospitality / hotel study
  • Good command in English, Cantonese and Mandarin
  • Hotel operational experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter