Team Member (clerical)-2

SP Energy Networks

Birkenhead, United Kingdom
Base: £27,498 py; bonus/equity: not specified; ben...
Customer service environment experience
Excellent telephony skills
Manage and respond to customer complaints
Working in the Complaints Team, our role is to engage with our customers, understand their experiences and resolve any issues as quickly as possible

Job Summary

  • Working in the Complaints Team, our role is to engage with our customers, understand their experiences and resolve any issues as quickly as possible.
  • Manage and respond to customer complaints/enquires relating to quality of supply issues in line with the agreed customer contact process and with awareness of our targets set by Ofgem for complaints.
  • As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits.

Matching Summary

Working in the Complaints Team, our role is to engage with our customers, understand their experiences and resolve any issues as quickly as possible.

Salary

Base: £27,498 per annum; Bonus/Equity: Not specified; Benefits: Pension scheme, 36 days annual leave, Holiday Purchase, Share Schemes, Payroll Giving and Charity Matched Funding, Technology Vouchers, Electric Vehicle Schemes, Cycle to Work scheme and Public Transport Season Ticket Loans, Healthcare benefit options, Life Assurance (4x salary), Access to Savesmart financial wellbeing support, shopping/leisure/restaurant/gym discounts, employee deals

Skills & Requirements

Must-have

  • customer service environment experience
  • excellent telephony skills
  • manage and respond to customer complaints
  • process customer payments
  • MS Office software experience

Nice-to-have

  • dealing with complaints beneficial
  • willingness to learn
  • active in process improvement
  • strong internal and external relationships

Key Requirements

  • customer service environment experience
  • MS Office software experience

Work Rights

Not specified

Tailored Resume

Cover Letter