Fraud Support Associate I

Worldpay (FIS)

Multiple Locations
Base: $17.51ph; bonus/equity: not specified; benef...
Onsite
Respond to consumer inquiries
Verify credit, debit, prepaid activity
Critical thinking skills
As a valued member of our team, you will be responsible for responding and resolving different consumer inquiries mainly by phone regarding banking activities

Job Summary

  • As a valued member of our team, you will be responsible for responding and resolving different consumer inquiries mainly by phone regarding banking activities.
  • You will be required to meet standards regarding quality, schedule adherence and other metrics that would be outlined during training.
  • At FIS we believe that our front-line associates are as important as our clients and consumers for whom we provide world-class services and support.

Matching Summary

As a valued member of our team, you will be responsible for responding and resolving different consumer inquiries mainly by phone regarding banking activities.

Salary

Base: $17.51/hr; Bonus/Equity: Not specified; Benefits: medical, dental, and vision coverage

Skills & Requirements

Must-have

  • Respond to consumer inquiries
  • Verify credit, debit, prepaid activity
  • Critical thinking skills
  • Meet quality standards
  • Adhere to schedule metrics

Nice-to-have

  • Thoughtfulness and high performance
  • Superior customer service
  • Innovative team environment

Key Requirements

  • High school diploma or GED
  • 2 years customer service experience
  • Prior call center experience
  • Banking experience preferred
  • Outstanding customer service skills
  • Excellent computer navigation skills
  • Ability to work independently and in a team

Work Rights

Not specified

Tailored Resume

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