Technical Support Delivery Analyst- Recruiting

korkalo.info

Pune, India
Hybrid (50% in-office)
Human capital management case handling
Saas software support
Customer support experience
Workday is seeking a Technical Support Delivery Analyst to join their team in Pune, India. The role involves providing software support, troubleshooting, and ensuring customer satisfaction, with a focus on Human Capital Management solutions

Job Summary

  • Workday is shaping the future of work with an AI platform for managing people, money, and agents, fostering a culture of integrity, empathy, and shared enthusiasm.
  • The Customer Support team acts as trusted advisors, investigating, diagnosing, and delivering time-sensitive, business-critical solutions to customers globally, requiring participation in a regional shift pattern for 365-day / 24x7 coverage.
  • This role involves handling Human Capital Management cases, solving complex problems, collaborating with internal teams, and contributing to a Knowledge Centered Service, with a flexible work approach combining in-person and remote time.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst to join their team in Pune, India. The role involves providing software support, troubleshooting, and ensuring customer satisfaction, with a focus on Human Capital Management solutions.

Skills & Requirements

Must-have

  • Human Capital Management case handling
  • SaaS software support
  • Customer Support experience
  • log reading and analysis
  • Talent Management solutions support
  • 24x7 coverage shift pattern

Nice-to-have

  • curious minds and courageous collaborators
  • sun-drenched optimism and drive
  • empathy and shared enthusiasm
  • resilience when faced with tight timeframes

Key Requirements

  • 4+ years SaaS software support
  • 4+ years Customer Support experience
  • Evidence-based troubleshooting experience
  • Demonstrable ability to support Talent Management solutions
  • Ability to engage and coordinate multiple teams
  • Solid understanding of case handling processes

Work Rights

Not specified

Tailored Resume

Cover Letter