It Support Technician I

Lightspeeddms

South Jordan, UT, United States
On-site
Respond to support requests
Diagnose and resolve tier 1 technical issues
Support microsoft 365 applications
As an IT Support Technician I, you will serve as the first point of contact for internal employees experiencing technical issues

Job Summary

  • As an IT Support Technician I, you will serve as the first point of contact for internal employees experiencing technical issues.
  • This role offers an excellent opportunity to develop your IT skills and grow your career in a supportive, technology-driven environment.
  • Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries.

Matching Summary

As an IT Support Technician I, you will serve as the first point of contact for internal employees experiencing technical issues.

Skills & Requirements

Must-have

  • Respond to support requests
  • Diagnose and resolve Tier 1 technical issues
  • Support Microsoft 365 applications
  • Troubleshoot Windows desktop and laptop issues
  • Create and manage user accounts in Entra ID
  • Log all support requests in ticketing system

Nice-to-have

  • Friendly and professional support
  • Maintain high customer satisfaction
  • Explain technical concepts to non-technical users
  • Contribute to IT procedures and best practices

Key Requirements

  • 1-2 years of experience in technical support
  • Familiarity with Microsoft 365 applications
  • Basic knowledge of Windows operating systems
  • CompTIA A+ certification
  • Microsoft 365 Certified: Fundamentals (MS-900)
  • Experience with ticketing systems
  • Associate's degree in Information Technology

Work Rights

Not specified

Tailored Resume

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