TransUnion is seeking a Real-Time Administrator to support their Consumer Service Centers by optimizing staffing and service levels through real-time monitoring and workforce management practices. The ideal candidate should have at least three years of experience in a contact center environment and expertise in workforce management platforms
Job Summary
The Real-Time Administrator (RTA) plays a key role in supporting our Consumer Service Centers by ensuring optimal staffing, service level performance, and intraday workforce efficiency.
This role is responsible for real-time monitoring of call traffic, staffing levels, schedule adherence, and any operational issues that may impact productivity or service delivery.
This position applies workforce management practices to drive productivity, reduce variance, and improve delivery outcomes through efficient resource utilization.
Matching Summary
Match Score: 85
TransUnion is seeking a Real-Time Administrator to support their Consumer Service Centers by optimizing staffing and service levels through real-time monitoring and workforce management practices. The ideal candidate should have at least three years of experience in a contact center environment and expertise in workforce management platforms.