Under limited supervision, plans, directs, and manages the activities of staff engaged in utility billing, cashiering, and related customer service functions
Job Summary
Under limited supervision, plans, directs, and manages the activities of staff engaged in utility billing, cashiering, and related customer service functions.
Supervises staff, plans, prioritizes, and assigns tasks, monitors work, develops staff skills, and evaluates performance.
Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.
Matching Summary
Under limited supervision, plans, directs, and manages the activities of staff engaged in utility billing, cashiering, and related customer service functions.
Skills & Requirements
Must-have
Utility billing principles
Government accounting principles
Employee supervision practices
Customer service practices
Project management principles
Microsoft Office proficiency
Nice-to-have
Handle sensitive situations
Diplomacy and sound judgment
Build effective work teams
Courteous and cooperative behavior
Key Requirements
High School Diploma or equivalent
Five years' experience in utility billing operations