The Apex Group is one of the world’s largest fund administration and middle office solutions providers with a global presence and over 13,000 employees
Job Summary
The Apex Group is one of the world’s largest fund administration and middle office solutions providers with a global presence and over 13,000 employees.
The Client Success Specialist will oversee deployment of solutions, ensuring successful onboarding and adoption while providing ongoing support and customer success services.
This role requires flexibility to work in shifts dependent on client time-zones and involves close collaboration with internal teams and clients to resolve technical issues.
Matching Summary
The Apex Group is one of the world’s largest fund administration and middle office solutions providers with a global presence and over 13,000 employees.
Skills & Requirements
Must-have
Customer implementation requirements analysis
Project coordination and timeline management
Technical issue troubleshooting
Financial Markets software experience
Client onboarding and adoption support
Shift work flexibility
Nice-to-have
Process analysis skills
Exceptional customer service
Ability to work under pressure
Team collaboration
Detail focused approach
Self starter attitude
Key Requirements
2-5 years relevant experience
Experience as Business Analyst or Customer Success Manager
Knowledge of Know Your Client and Investor Onboarding