Johnson & Johnson is committed to building a world where complex diseases are prevented, treated, and cured through healthcare innovation
Job Summary
Johnson & Johnson is committed to building a world where complex diseases are prevented, treated, and cured through healthcare innovation.
The Service Operations Advisor is responsible for driving optimal client value and measurable growth by supporting customer service operations and delivering strong customer and employee experience insights.
The role involves mentoring junior team members, contributing to communication initiatives, and ensuring the customer service team meets specific needs and expectations.
Matching Summary
Johnson & Johnson is committed to building a world where complex diseases are prevented, treated, and cured through healthcare innovation.
Skills & Requirements
Must-have
Customer Service Operations
Customer Experience Strategy
Key Performance Indicators Development
Customer Communication Initiatives
Reporting and Analysis
Mentoring and Coaching
Nice-to-have
Inclusive Work Environment
Collaborative Leadership
Global Matrixed Environment Experience
Strong Follow Through
Clear Structured Communication
Key Requirements
Bachelor’s degree or equivalent experience
Proficient in English, Spanish and Portuguese
4-5 years experience in Talent Acquisition, HR Operations, or Shared Services