Sr. Customer Success Business Partner

Anaplan

Minneapolis, United States
Base: $130,000 - $187,000 usd; bonus/equity: not s...
On-site
Customer adoption and value realization
Identify growth opportunities
Manage enterprise customer portfolio
Anaplan is seeking a Sr. Customer Success Business Partner to enhance customer satisfaction and value realization while supporting the implementation of its AI-driven planning solutions. The ideal candidate will have a strong account management background, particularly in corporate finance and business planning, with a customer-first mentality

Job Summary

  • The Customer Success Business Partner is primarily responsible for ensuring our customers are adopting our solutions, realizing value and identifying growth opportunities.
  • Handle a portfolio of Enterprise Customers with a ARR of ~$5.0M with a focus to improve the customer's value and ROI on Anaplan, secure contract renewal, and identify growth opportunities.
  • Results of all above: Safeguard high CSAT/NPS scores; improve customer relationships to reduce detractors and passives and build champions.

Matching Summary

Match Score: 85

Anaplan is seeking a Sr. Customer Success Business Partner to enhance customer satisfaction and value realization while supporting the implementation of its AI-driven planning solutions. The ideal candidate will have a strong account management background, particularly in corporate finance and business planning, with a customer-first mentality.

Salary

Base: $130,000 - $187,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer adoption and value realization
  • Identify growth opportunities
  • Manage Enterprise Customer portfolio
  • Trusted customer advisor
  • Internal resource utilization
  • Platform expansion planning

Nice-to-have

  • Business transformation enablement
  • Community engagement promotion
  • Model building best practices
  • Customer-first mentality
  • Run own business mentality

Key Requirements

  • 5+ years of experience in account management, consulting, or client services
  • Strong project and program management experience
  • Strong troubleshooting and problem-solving skills
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

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