Agente Ii De Relacionamento (grandes Contas)

SumUp

São Paulo, Brazil
On-site
2+ years customer success experience
B2b relationship management skills
Consultative sales background
SumUp is seeking an Agent II of Relationship for their São Paulo office to manage and develop a portfolio of high-value merchants. The ideal candidate should have at least two years of experience in Customer Success or B2B relationship management, along with strong communication and analytical skills

Job Summary

  • The role focuses on managing high-value merchant portfolios to ensure their health, engagement, and growth within the SumUp ecosystem.
  • Candidates must have at least two years of experience in Customer Success, B2B relationships, or consultative sales.
  • SumUp offers a global multicultural work environment with benefits including gym access, mental health support, and a sabbatical program after three years.

Matching Summary

Match Score: 85

SumUp is seeking an Agent II of Relationship for their São Paulo office to manage and develop a portfolio of high-value merchants. The ideal candidate should have at least two years of experience in Customer Success or B2B relationship management, along with strong communication and analytical skills.

Skills & Requirements

Must-have

  • 2+ years Customer Success experience
  • B2B relationship management skills
  • Consultative sales background
  • Clear and empathetic communication
  • Data analysis for performance prioritization
  • Proactive ownership mindset

Nice-to-have

  • Salesforce or similar CRM familiarity
  • Experience in fintech or payment markets
  • Knowledge of CS metrics like churn and NPS
  • Intermediate English or Spanish proficiency
  • Dashboard-driven decision making experience
  • Customer segmentation strategy knowledge

Key Requirements

  • Minimum 2 years of relevant experience
  • Proficiency in data interpretation and analytics
  • Strong organizational and follow-up discipline

Work Rights

Not specified

Tailored Resume

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