Customer Support L2 Project - Freelance Project

Agency

Chile, Chile
$8–$11ph; not specified; not specified
On-site
English fluency
Zendesk and aircall familiarity
Retirement plan support
Support cutting-edge AI-driven technology in the financial services industry, assisting clients with retirement plans

Job Summary

  • Support cutting-edge AI-driven technology in the financial services industry, assisting clients with retirement plans.
  • Provide advanced-level support and handle escalations, guiding customer assistance agents via phone, email, and live chat.
  • Utilize Zendesk, Aircall, and internal CRM systems for performance tracking and case management, generating reports on team performance.

Matching Summary

Support cutting-edge AI-driven technology in the financial services industry, assisting clients with retirement plans.

Salary

$8–$11/hour; Not specified; Not specified

Skills & Requirements

Must-have

  • English fluency
  • Zendesk and Aircall familiarity
  • Retirement plan support
  • Technical troubleshooting
  • Quality management

Nice-to-have

  • AI-driven technology support
  • Continuous improvement focus

Key Requirements

  • Proven lead role experience
  • Customer service background
  • Excellent leadership and communication skills
  • Fluency in English
  • Strong problem-solving skills
  • Familiarity with CRM/support platforms
  • High attention to detail
  • Must pass a background check

Work Rights

Not specified

Tailored Resume

Cover Letter