Digital Sales & Customer Experience Technology Director
American Fidelity Assurance Company
Oklahoma City, Oklahoma, United States
Salesforce architecture and customization expertise
Resource management of software development teams
Technical architecture strategy and roadmap development
The role requires leading the development of technology strategies that drive organization and customer experience success while engaging key stakeholders routinely
Job Summary
The role requires leading the development of technology strategies that drive organization and customer experience success while engaging key stakeholders routinely.
Candidates must possess deep expertise in Salesforce architecture, customization, and integration to ensure data integrity and seamless customer journeys across digital channels.
The position involves managing software teams by fostering a culture of innovation, risk-taking, and professional growth through personal development plans.
Matching Summary
The role requires leading the development of technology strategies that drive organization and customer experience success while engaging key stakeholders routinely.
Skills & Requirements
Must-have
Salesforce Architecture and Customization expertise
Resource management of software development teams
Technical architecture strategy and roadmap development
Integration of Salesforce with other enterprise systems
Driving user adoption and organizational change management
Agile/Scrum and SDLC project execution methodologies
Nice-to-have
Strong emotional intelligence and coaching abilities
Experience with machine learning and AI concepts
DevOps methodologies including automation and feedback
Innovative thinking in a changing environment
Cross-divisional communication and collaboration skills
Key Requirements
Bachelor's degree in Computer Science, Engineering, or related field