Manager, Customer Experience - West Island Area (future Opportunities)

TD Bank

Dollard-des-Ormeaux, Quebec, Canada
Base: $59,500 - $84,000 cad; bonus/equity: not spe...
Not specified (likely onsite based on branch location)
Customer service transactions
Promote products and services
Mentoring and team leadership
TD Bank is seeking a Manager of Customer Experience for future opportunities in the West Island area of Quebec. This role focuses on providing dynamic leadership to enhance customer interactions and operational excellence within the bank's branch environment

Job Summary

  • Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
  • Collaborate with One TD partners to help all customers in a way that suit their needs best and support the frontline staff in resolving complaints.
  • Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed.

Matching Summary

Match Score: 85

TD Bank is seeking a Manager of Customer Experience for future opportunities in the West Island area of Quebec. This role focuses on providing dynamic leadership to enhance customer interactions and operational excellence within the bank's branch environment.

Salary

Base: $59,500 - $84,000 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service transactions
  • Promote products and services
  • Mentoring and team leadership
  • Operational excellence
  • Compliance and policy adherence
  • Customer problem resolution

Nice-to-have

  • Connect with people
  • Dynamic leadership
  • Seamless and impactful customer experience
  • Think like a customer
  • Act like an owner
  • Innovate with purpose
  • Execute with speed and impact

Key Requirements

  • Undergraduate degree and/or over 3 years of relevant work experience
  • Sound knowledge of processes management
  • Proficiency in MS Office and internet applications
  • Strong organizational, planning and time management skills
  • Dynamic leader with strong influential skills

Work Rights

Not specified

Tailored Resume

Cover Letter