Ability to work variable shifts including evenings
Morgan Stanley is seeking a Service Desk Agent in Budapest, Hungary, to provide technical support and ensure smooth operations for end-users. The role involves excellent customer service skills, diagnosing and resolving hardware and software issues, and working in a fast-paced environment
Job Summary
The role involves providing high-quality end-user technical support related to enterprise software and hardware in a fast-paced 7x24x365 environment.
Candidates must demonstrate strong customer service skills by listening empathetically, resolving conflicts, and producing accurate documentation for all incidents.
Morgan Stanley offers an opportunity to work alongside top talent in a diverse, inclusive culture with comprehensive employee benefits and flexible working arrangements.
Matching Summary
Match Score: 85
Morgan Stanley is seeking a Service Desk Agent in Budapest, Hungary, to provide technical support and ensure smooth operations for end-users. The role involves excellent customer service skills, diagnosing and resolving hardware and software issues, and working in a fast-paced environment.
Skills & Requirements
Must-have
Excellent customer service skills
Two to five years of work experience
Ability to work variable shifts including evenings
Strong communication skills required
Diagnose problems in complex environment
Nice-to-have
Self-motivated ability to work on own initiative
Positive attitude in high-pressure environment
Experience in technical support role preferred
Teamwork focus and follow through
Professional composure on the phone
Key Requirements
College Degree (BA) or Higher
Two to five years of proven related work experience