Responsable Expérience Client/customer Experience Specialist- Marché France (h/f)

Case Law Reporter

France
Not specified; not specified; benefits include hea...
Fully remote
French and english language proficiency
Proven experience in customer experience
Strong project management expertise
The role involves developing and implementing customer experience strategies tailored specifically to the French market while integrating AI-driven insights

Job Summary

  • The role involves developing and implementing customer experience strategies tailored specifically to the French market while integrating AI-driven insights.
  • Candidates will leverage advanced technologies such as sentiment analysis and predictive analytics to identify friction points and enhance service quality.
  • The company offers a healthy work-life balance with flexible remote working options, including 10 days of telework per month.

Matching Summary

The role involves developing and implementing customer experience strategies tailored specifically to the French market while integrating AI-driven insights.

Salary

Not specified; Not specified; Benefits include health insurance, meal vouchers, profit-sharing, 27 days paid leave + RTT, and 10 remote days/month

Skills & Requirements

Must-have

  • French and English language proficiency
  • Proven experience in customer experience
  • Strong project management expertise
  • AI-driven insights and automation tools
  • Data analysis with CX or BI tools

Nice-to-have

  • Agile, Lean, Six Sigma methodologies
  • Cross-functional collaboration skills
  • Cultural adaptation to French market
  • Experience in legal market sector
  • Workshop facilitation abilities

Key Requirements

  • Bachelor's degree in Business, Marketing, or related field
  • Confirmed experience in customer experience roles
  • Fluency in both French and English languages

Work Rights

Not specified

Tailored Resume

Cover Letter