MongoDB Atlas is seeking a Senior Customer Success Manager fluent in German to lead customer relationships and drive account growth in Stuttgart, Germany. The ideal candidate should possess extensive experience in Customer Success or Technical Account Management, with strong technical aptitude and an autonomous work style
Job Summary
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.
In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.
This role can be based out of our Stuttgart office or remotely in Germany.
Matching Summary
Match Score: 85
MongoDB Atlas is seeking a Senior Customer Success Manager fluent in German to lead customer relationships and drive account growth in Stuttgart, Germany. The ideal candidate should possess extensive experience in Customer Success or Technical Account Management, with strong technical aptitude and an autonomous work style.
Skills & Requirements
Must-have
Technical Account Management
Customer Health and Revenue Realization
Advocating on behalf of customers
Strategic advisor to customers
Mitigate technical risks
Build and execute account plans
Lead executive business reviews
Nice-to-have
Entrepreneurial mindset
Team player and collaboration
Prior exposure to database, cloud, and infrastructure technology
Key Requirements
7+ years experience in Customer Success, Technical Account Management, Professional Services or similar
4+ years experience accountable for customer health and revenue realization for Forbes Global 2000 customers