Provide comprehensive technical support across diverse technology infrastructure, managing enterprise systems and ensuring security compliance
Job Summary
Provide comprehensive technical support across diverse technology infrastructure, managing enterprise systems and ensuring security compliance.
Administer Jamf MDM for Apple devices, manage BetterCloud for SaaS applications, and support network and security operations including Fortinet VPN and CrowdStrike Falcon.
Support ISO 27001 and SOC 2 Type II compliance, maintain IT asset inventory, and provide white-glove technical support to C-suite executives.
Matching Summary
Provide comprehensive technical support across diverse technology infrastructure, managing enterprise systems and ensuring security compliance.
Skills & Requirements
Must-have
macOS, Windows, Linux support
Jamf MDM administration
CrowdStrike Falcon
Fortinet VPN
Google Workspace, Microsoft 365
Jira ticketing system
Device lifecycle management
Security compliance documentation
Nice-to-have
White-glove executive support
BetterCloud administration
Cisco Meraki networking
Scripting for automation
Proactive issue identification
Key Requirements
4+ years of progressive IT support experience
Experience supporting macOS in a corporate environment
Bachelor's degree in Computer Science, IT, or equivalent experience